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Charge 5 unresponsive and crashes

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‎05-30-2023 05:35 - last edited on ‎05-30-2023 08:02 by Fitbit Moderator

‎05-30-2023 05:35 - last edited on ‎05-30-2023 08:02 by Fitbit Moderator

Just got a new charge 5 and disappointed by non-responsiveness of the watch, it crashed 3 times within the first 10 minutes, lack of challenges, and general poor exp. The quality of experience has gone down the gutter with the Google acquisition I couldn’t even signup properly for a Fitbit community account for 5 minutes because of a buggy mobile

Moderator Edit: Clarified subject

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‎05-30-2023 08:07

‎05-30-2023 08:07

Welcome to the forums, @spark369.

I've moved your post to the Charge 5 board so we can keep the forums organized. Thanks for sharing this information and I'm sorry for this inconvenience. This isn't the type of experience that we want you to have, and I appreciate your feedback as it'll help us to improve our devices.

In regards to your tracker, I understand this is a new device but may I know if you've tried troubleshooting tips? If not, I'd recommend restarting your tracker and changing the clock face to see if that helps.

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