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Charge 5 unresponsive and won't sync

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‎04-23-2023 04:57 - last edited on ‎04-23-2023 09:59 by Fitbit Moderator

‎04-23-2023 04:57 - last edited on ‎04-23-2023 09:59 by Fitbit Moderator

My Charge 5 bracelet wont respond and won't sync with my phone.  Suggestions?

 

Moderator Edit: Clarified subject

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‎04-23-2023 10:05 - edited ‎11-27-2023 06:22

‎04-23-2023 10:05 - edited ‎11-27-2023 06:22

Hi there, @LizardQueen1960. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To better assist you, can please let me know why you mean by not responding? If the screen blank? Is the button not responding? In the meantime, I recommend restarting your Charge 5 by following these steps. 

As for the syncing issues, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-23-2023 10:05 - edited ‎11-27-2023 06:22

‎04-23-2023 10:05 - edited ‎11-27-2023 06:22

Hi there, @LizardQueen1960. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

To better assist you, can please let me know why you mean by not responding? If the screen blank? Is the button not responding? In the meantime, I recommend restarting your Charge 5 by following these steps. 

As for the syncing issues, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer