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Charge 5 stuck on a red X

yesterday - last edited an hour ago by Fitbit Moderator

yesterday - last edited an hour ago by Fitbit Moderator

My firbit Charge 5 was charged with 75% left at the point it started to act up. I have followed all steps posted for charging, checking bluetooth connection, uninstall ingredients and reinstalling.Fitbit and phone fully charged and can't get to sync. It has gone from unresponsive to constant rebooting going black screen and then flashing logo several times. To now having red circle with white x. 

Comments in other posts have gone unanswered other than replies of additional users with same problem. 

Only had this fitbit for 2 yrs.  Would really appreciate a response and potential fix. 

Moderator Edit: Clarified subject

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an hour ago

an hour ago

Hi there, @Jp304. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is stuck on a white X. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, I'd recommend trying the steps below in the order listed:

  • I'd like to try to force a synchronization. From the Today tab, tap the devices icon >  your device > Sync Now. 
  • If Sync Now doesn’t show an update banner, to tap the devices icon > their device > Gallery. The app should show a popup to install the missing apps and recover the device.
  • If the firmware update banner doesn't show, please press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


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