Charge 5 - Loops reboot

[Hdude3User]

My Fitbit charge 5 has started recycling-Logo screen 2mins - then black screen - then logo screen. It does this for hours then it works for a couple hours and then back to flash screen recycle. I have reset the device once already but this did not help. How do I check for a firmware upgrade ? Please advise…Thanks…

Moderator edit: updated subject for clarity

[olidesy]

Unfortunately, it looks like your watch died, like mine...

[DaniFitbit]

Welcome to the Fitbit Community @Hdude3User! 

Thanks for getting back to us @olidesy 

@Hdude3User, thank you for your efforts to solve the situation with your Charge 5 and its screen functionality.

I suggest you to do the following:

1. Sync the device in the Fitbit app.
2. Check for available Firmware updates.
   
   • With the Fitbit device nearby, open the Fitbit app.
   • Tap the Today tab > Devices > Charge 5.
   • Tap Update (This option only appears if an update is available).

1. Charge The Fitbit device.
2. Change the watch face via the Fitbit app (Make sure you select a watch face developed by Fitbit): How do I change the clock face on my Fitbit device?

[Hdude3User]

Unfortunately I don’t have a Today tab on my Fitbit app..😕

[Hdude3User]

Yeah - I was afraid of that…Thanks…

[DaniFitbit]

@Hdude3User, it’s nice to see you again! Thank you for your efforts. 

Would you be so kind as to share a screenshot of what you see when you open the Fitbit app?

If you are still having trouble updating the firmware of your Fitbit device, I recommend that you follow the instructions in our help article How do I update my Fitbit device?

If you don't see any pending firmware, it may be possible that your device is already running the latest version.

If you could explain your last message, that would be awesome too. 

[Teasers]

I am having exactly same problem since this morning, probably been an update and caused this to happen, going on passed experience Fitbit does not care much for the problem, get fobbed off in how to sort it out, in which I have done and I am still having the same issues.  Last time I had issues I lost so much time with customer support (time in which I will never get back), that I cannot be bothered to contact them about it.  Thankfully I have another make on stand by for when this was going to happen

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I am also having the same issue, started this morning followed ur instructions and still keeps restarting. Every so often charge 5 fails, had this less than 4 years and this is the 4th issue I've had with it. 1st one I was sent a replacement, not sure if it was new or refurbished, and all other issues were with fitbit when doing updates. Please advise

Moderator edit: merged reply

[DaniFitbit]

@Teasers, It’s good to see you around in the forums! Thank you for your information and for your feedback. It helps us a lot to improve our service. 

I understand your frustration. This is not the experience we want our users to have.

As you've already tried the standard troubleshooting steps and the issue remains, please contact support. They have additional tools that can better investigate your case.

This form is for your convenience only, so please let me know when you've completed it.

[Teasers]

Has the problem been fixed for u??

Mine still doesn't work since having the same issue. Time and date keeps returning to when issue first started, and it records nothing 

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I shall be deleting the app, have bought a different make

[TylerDurden94]

Mine started doing this last night!  It's now on the red circle X screen.  I tried resetting it via the charging cable and it just reboots in loops and eventually displays the red circle X again.

[DaniFitbit]

Welcome back to our forums @Teasers, thanks for the input.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details or options about your situation.

I'm sorry to read you're leaving Fitbit, but I wish you all the best with your workouts.

Welcome to the Fitbit Community! It's great to have you here @TylerDurden94! 

Have you tried the basic troubleshooting steps posted previously in this thread? If the issue remains after attempting them, please contact support. There you'll find additional tools to help you better investigate your case.

This form is for your convenience. Please let me know once you've completed it.

[DrNow]

My Fitbit started restarting in a loop as well last week. And the suggestion you give do not work as I ca not sync while it is constantly restarting. Do you have a better advise? I also noted that there is normal or chat function with Fitbit support.

[DaniFitbit]

Welcome on board to our community forums @DrNow! Thanks for posting and for your efforts to resolve the loops reboot. 

In this case, contact support if you haven't already. I am sure they have the right tools to help you further. 

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support, just as you noticed before.

I'll be around!