Charge 5 unresponsive unless charging

[alaahi]

My Charge 5 is completely unresponsive unless connected to the charging cable. It turns off as soon as I disconnect it.

I have tried to reset it via the cable button, via the settings and did a factory reset. Unpaired it from my phone and paired it again. Still unresponsive.

Battery is at 100% when charging, and will sync if charging. It will not record any information (e.g. Steps) unless it is charging and will not sync unless connected to the cable. 

What can I do? 

[DavideFitbit]

Hello, welcome back to the Fitbit Community forums, @alaahi. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.