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Charge 5 unresponsive

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‎01-14-2025 13:48 - last edited on ‎01-15-2025 05:55 by Fitbit Moderator

‎01-14-2025 13:48 - last edited on ‎01-15-2025 05:55 by Fitbit Moderator

Tried cleaning and new charging cable still no joy.  What can l do? 

Moderator Edit: Clarified subject

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‎01-15-2025 05:57

‎01-15-2025 05:57

Hi there, @Hnewton1977. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still unresponsive. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

To better assist you, please make sure you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-15-2025 05:57

‎01-15-2025 05:57

Hi there, @Hnewton1977. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still unresponsive. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

To better assist you, please make sure you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-28-2025 08:19

In response to MarreFitbit

‎01-28-2025 08:19

Hi nothing has worked so l have been without a watch for over a week.  Fitbits don't seem to last long.  Will be considering my options for replacement.

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