Charge 5 unresponsive

[SunsetRunner]

My Charge 5 is unresponsive. The screen does not display anything. I've tried re starting it with the button on the charger but I'm still not getting a display of any sort. Any ideas what I can do? 

Moderator edit: format

[DavideFitbit]

Welcome to the Community forums, @SunsetRunner. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

In case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

In addition to the 3 pulse restart procedure you mentioned earlier, there are some other general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure again using the charging cable.
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

I'll be around. 

[SunsetRunner]

Thank you, I got it working again 😊

[DavideFitbit]

@SunsetRunner That's great news! Thank you for sharing this update. 

See you around. 😁