Charge 5 unresponsive

[apeters1414]

My charge5 is dead - like dead. 
The screen is black and completely unresponsive. It won’t connect to my phone no matter what I do. Tried doing the restart with the charging cable, turned Bluetooth off and on, “forgot” the device from my phone, removed the device from the Fitbit app, deleted the Fitbit app, reinstalled it and still nothing. I tried giving it a few days for the battery to run dead before attempting everything again. The Fitbit logo flashed for half a second when I first plugged it in, but again, there’s nothing. Not a thing. 

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @apeters1414. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried all the basic steps shared in the forums to resolve display issues and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around.