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Charge 5 unresponsive

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‎12-12-2023 13:18

‎12-12-2023 13:18

Every one or two days my Fitbit has been going unresponsive and shoes either the Fitbit logo or a white cross in a red circle for a couple of weeks. This time it wont turn on, I've tried everything this week to solve the issue including a factory reset, changing the clock face and the 3 press restart

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‎12-13-2023 03:16

‎12-13-2023 03:16

Welcome to the Fitbit community, @JTM96!

Sad to hear that you're having issues with your Charge 5. Thanks for having taken the time trying to get things fixed by yourself.
Considering that even a factory reset didn't get your device back to working order, I'd suggest to contact Fitbit support for further assistance to save you further effort:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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