Charge 5 urresponsive

[drrufus]

Just fully charged fit bit but only fitbit symbol on screen. Unresponsivecto any tapping.

Moderator edit: clarified subject.

[ManuFitbit]

It's good to see you as a new member of the community @drrufus.

Thanks for the details regarding the inconvenience with your Charge 5.

Please restart your tracker as described in this help article. After this try the setup process one more time.

[sporkster]

https://gadgetsandwearables.com/2023/07/08/fitbit-charge-5-bricked-device-firmware-update/

I don't know why staff is not pointing people to the firmware update thread, but it sure seems like they really f-ed up.

[9v9z9f]

I'm having trouble with my Fitbit tonight, it's stuck on the mode of the watch wear it checks EDAs or something like. Anyway it won't go back to the time, it's stuck on the beginning where it says just breathe and 03.00 minutes or seconds (or whatever it is called). Will it reset overnight or something or not? Not sure because it hasn't happened before?

[drrufus]

Tried everything....given up!

[9v9z9f]

Thank you , but it's been sorted by resetting the clock face. But thanks for the advice.

[drrufus]

Thanks for your response......I've given up trying now, have tried various
things. It must be a gonna after 2 years. V poor response from fitbit
support....probably AI.

[ScotDeb]

It is obvious that Fitbit isn't what it used to be. My Charge 5 is worthless to me after 16 months of use. Screen is frozen and I have done everything they suggested. 

[Chucky1776]

Same for me.