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Charge 5 vibrated, flashed a white screen and died

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‎09-24-2022 06:54 - last edited on ‎10-13-2022 07:58 by Moderator Alum

‎09-24-2022 06:54 - last edited on ‎10-13-2022 07:58 by Moderator Alum

My Fitbit started a pulsing vibration, the screen flashed a white screen. The unit is now non working. I tried pushing the button on the charging cable, 3 times with 1 second intervals, no response from Fitbit 

 

 

 

Moderator edit: subject updated for clarity

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‎09-24-2022 11:23

‎09-24-2022 11:23

I had a similar issue yesterday. My Fitbit was charged but completely “dead.” Although, when I attempted to charge it, I had an “x” with a red circle around it. I messaged  Fitbit through their  Facebook page. They were very responsive…

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‎10-13-2022 07:57

‎10-13-2022 07:57

Welcome to the Fitbit Community forums, @Biglongdude. 

 

I appreciate the information provided about this issue with the Charge 5 and for confirming that you already tried the three pulse restart procedure. 

 

It seems that you were able to get in touch with the Customer Support team and that you've received some instructions from them to have this resolved. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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