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Charge 5 white screen

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‎03-19-2023 05:38 - last edited on ‎03-19-2023 05:59 by Fitbit Moderator

‎03-19-2023 05:38 - last edited on ‎03-19-2023 05:59 by Fitbit Moderator

My charge 5 screen is completely white. I have reset it, fully charged it, updated it, and changed the background without any effect. I purchased my original in November 2021, it failed in 6 months and I received a replacement in June 2022 and now it has also failed. Extremely disappointing considering my old charge 2 from 2017 still works. Any advice? 

 

 

Moderator Edit: Clarified subject

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‎03-19-2023 06:01 - edited ‎06-03-2023 11:08

‎03-19-2023 06:01 - edited ‎06-03-2023 11:08

Hi there, @ALP23. Welcome to the forums. Thanks for trying to troubleshoot the issue with your Charge 5. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-19-2023 06:01 - edited ‎06-03-2023 11:08

‎03-19-2023 06:01 - edited ‎06-03-2023 11:08

Hi there, @ALP23. Welcome to the forums. Thanks for trying to troubleshoot the issue with your Charge 5. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer