Charge 5 white screen

[Aditya_]

Hi,

My Fitbit charge 5 is less than a year old. Randomly today my screen is acting up, from going fully white to extremely dim. I can sync it and it tracks data, the screen seems to be off. I tried to to use the 3-step pulse restart and change the clock-face, but to no avail.

Not sure what's happening? Would appreciate any help you can provide. 

Thanks! 

Moderator Edit: Clarified subject

[RiekoC · Accepted solution]

Hello @Aditya_ 

Since you've tried the recommended troubleshooting steps without success, you should contact Fitbit support (<-- click link). They may have you repeat the troubleshooting steps you've done. If they confirm that your device is defective and since you've had it for less than a year, they should let you know what are your options under warranty. Hopefully, the process will go smoothly for you.

[MarreFitbit]

Hi there, @Aditya_. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Charge 5 is still blank. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@RiekoC Thank you so much for your help!