Charge 5 white screen

[N1kom]

I am on my 4th Charge 5, within a one year period. All four of these devices have expired within a 3 month period all with the same white screen of death fault. My current (4th) charge 5 expired today with the same fault. I go to the gym every day for 40 mins or so and walk a fee miles a day, I don't run, swim or do anything that should compromise what should be a very reliable device. Customer service are always very nice and send me a new device without quibbling, but I need reliability and a tracker that I can trust. Fitbit have never asked me to send any of the devices back to them for analysis, they just replace them, with a device that has the same issues. That just isn't good enough.

For anyone who has the white screen of death issue, I have managed to resuscitate my current Charge 5 (probably only temporarily), by gently heating it with a hairdryer, the screen magically came back to life after 30 seconds or so of heating. I don't hold out much hope for this as a permenant fix, and if you try it on your devive, it's at your own risk! 

Moderator edit:  updated subject for clarity

[DavideFitbit]

Welcome to the Fitbit Community, @N1kom.  

I appreciate the information provided about this issue with your Charge 5. I'm sorry to see that you've had this problem a few times. 

It's good to know that your screen is now turning on and responding. Let me know in case you see the white screen again. 

Thank you very much for the feedback provided. Please know that our team is always working to improve the Fitbit experience and your feedback is an important part of that process. This is definitely helpful to continue working on improvements to products and services.

[N1kom]

Hello David, unfortunately my "fix" only lasted 2 days. The fitbit does charge and sync, but the screen is totally dead and the battery lasts about 20 minutes on a full charge.

I will need yet another replacement, but unless you address the serious umdellyimg technical issue with this flawed product, my fitbit loyalty of some 7 years will end.

[DavideFitbit]

Hi, thanks for confirming that you're still having the same problem, @N1kom 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with some instructions. In this case, they will let you know how to proceed.