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Charge 5 white screen

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‎12-16-2023 04:01 - last edited on ‎12-23-2023 05:58 by Fitbit Moderator

‎12-16-2023 04:01 - last edited on ‎12-23-2023 05:58 by Fitbit Moderator

Tracker still works but screen has gone berserk. Flashing light ending in white screen.

HELP

Moderator Edit: Clarified subject

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‎12-23-2023 06:01 - edited ‎12-23-2023 06:01

‎12-23-2023 06:01 - edited ‎12-23-2023 06:01

Hi there, @Sandra30000. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Charge 5's screen went blank. I understand where your concern is coming from. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

I've moved your post to the Charge 5 board for organization purposes.

Thanks in advance. 

Maria | Community Moderator, Fitbit


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‎12-23-2023 13:15

In response to MarreFitbit

‎12-23-2023 13:15

Thank you for your response. All now sorted.
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