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Charge 5 will not charge

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‎01-01-2022 20:40 - last edited on ‎01-04-2022 05:58 by Moderator Alum

‎01-01-2022 20:40 - last edited on ‎01-04-2022 05:58 by Moderator Alum

My Charge 5 which is brand new will not charge. I’ve done everything I was told to try

 

 


Moderator edit: subject updated for clarity

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‎01-04-2022 05:57

‎01-04-2022 05:57

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

 

I appreciate all the details that you've shared about the inconvenience you've been having with your Charge 5 and confirming that you already tried a few steps to try to resolve it. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems that you already tried the basic troubleshooting steps. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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