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Charge 5 battery and syncing

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‎01-01-2022 08:36

‎01-01-2022 08:36

I am such a fan of Fitbit. Their app is amazing! But I am so disappointed with my experience with the Charge 5. The set up was terrible. It wouldn't stay connected to my Bluetooth and took me two days of trying everything to finally update the firmware. Now the battery keeps dying within a day-ish and the only advice they can give is to turn off features. What was the point of upgrading then? I had a Charge 3 with none of the new features that lasted me 5ish days. To say I'm frustrated is an understatement! They took a gamble marketing the new features without a battery that could support them. In the end they'll just lose customers.

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‎01-04-2022 05:52 - edited ‎01-04-2022 05:55

‎01-04-2022 05:52 - edited ‎01-04-2022 05:55

Hi, welcome to the Fitbit Community forums, @Trinie. 

 

I appreciate all the details that you've shared about the inconvenience you've been having with your Charge 5 and confirming that you already tried a few steps to try to resolve it. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems that you already tried the basic troubleshooting steps. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

 

Thank you for all the feedback that you've provided about the Charge 5 as well. The team continues to work to improve the quality of products and services. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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