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Charge 5 will not charge

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‎01-01-2022 06:33 - last edited on ‎01-04-2022 05:32 by Moderator Alum

‎01-01-2022 06:33 - last edited on ‎01-04-2022 05:32 by Moderator Alum

My new Charge 5 will not charge. I have tried two different charging cables ( I know the cables work as I've tested on another Charge 5). error message on screen saying not charging. 

Any ideas? 

 

 

Moderator edit: format

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‎01-04-2022 05:31

‎01-04-2022 05:31

Hi, welcome to the Fitbit Community forums, @PDM12345. 

 

I appreciate all the details that you've shared about the inconvenience you've been having with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you a response. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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