Charge 5 will not charge

[TonyRay56]

Charge 5 will not charge, ordered new Fitbit charger, tried pushing the button 3 times on the cord.  Cleaned all the contacts and still nothing happens.  Any suggestions on how to get this fixed, bought in Dec. 2021.

[DavideFitbit]

Hi, welcome back to the Community forums, @TonyRay56. 

Thank you for the information provided regarding the issue you're experiencing with your Charge 5. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[chbouchard]

J’ai le même problème après 14 mois, je reçois toujours le même message du service à la clientèle.Toutes les suggestions sur la façon de résoudre ce problème à trois reprise. J’ai hâte qu’il offre de m’envoyer une montre neuve ou me la réparer.

[DavideFitbit]

@chbouchard Thank you for confirming that you've been having a similar issue with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they're shared some instructions with you. In this case, they will let you know how to proceed. 

See you around.