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Charge 5 will not pair in setup

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‎03-28-2023 05:45 - last edited on ‎03-31-2023 06:29 by Moderator Alum

‎03-28-2023 05:45 - last edited on ‎03-31-2023 06:29 by Moderator Alum

Charge 5 will not pair in setup.  I have tried everything I can find to get it to work and nothing. It will pair with my iPad but not iPhone. Every other Bluetooth device works fine. Any ideas?

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‎03-31-2023 06:28 - last edited on ‎02-12-2024 08:59 by Fitbit Moderator

‎03-31-2023 06:28 - last edited on ‎02-12-2024 08:59 by Fitbit Moderator

Hi, thanks for sharing that you've been having this inconvenience with your Charge 5, @HuntingtonIrish. 

Let me know if you're still having this issue or if you were able to complete the set up process. If the issue persists, please make sure to follow all the recommendations listed in this article. 

You can also review the compatibility requirements to sync with the Fitbit app here. 

Davide | Italian and English Community Moderator, Fitbit


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