Charge 5 will not reset

[BBjones32]

Continues to show Yesterdays information Will not reset

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums, @BBjones32.  

Thanks for sharing that you've been having this issue with your Charge 5. 

I've seen other users experiencing something similar in the past. Before considering other options, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If the issue persists, you can also try setting up your Charge 5 as a new device in your account. 

Hope this helps, I'll be around.