Charge 5 will not sync

[Pat-In-A-Hat]

My Charge 5 was purchased in November 2021, and I have worn it every day since. Today, it refuses to synchronize to my phone. I have done all the things suggested and in desperation, reloaded the app on my phone, but no luck. It is counting my steps and all the other functions seem to be fine on the watch. It just will not synchronize.  

Pat Gibson

[Odyssey13]

Hi @Pat-In-A-Hat  which phone and system are you using? Here is an article to help you sync - click to read.

[Pat-In-A-Hat]

I am using a Samsung Galaxy phone with the latest version of Android. I have tried all the things it suggests in the app and the web site but it is not synchronizing.
PKG

Pat Gibson
I find myself to be exorbitantly superannuated for this feculence!
(G.W.O.T.D.)

[Odyssey13]

Next step is https://myhelp.fitbit.com/s/support?language=en_US 

[Mommom197]

I got my charge 5 for xmas.  i'm having the same problem hasn't sync since yesterday at 3 pm.  i'm trying different things but I can't get it to work.

Nancy

[Pat-In-A-Hat]

I found a tracker on Amazon for $20 and am buying it. This is my third Fitbit that has failed. Too much of an investment to keep up. Just buying the brand is not worth it.
PKG

Pat Gibson
Sent from my T-Mobile 5G Device
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[Mommom197]

I had a charge 3 for 2 yrs then it quit. Then my son gave me charge 5 for
Xmas. Now this is a bummer. A lot to pay for them to act up.

[Wildwind3]

Same here!

[VMMage]

My Charge 5 stopped syncing at 5:51AM on May 3.  Since I don't check the app regularly, I might not have noticed except that my step count didn't reset for today... it just kept increasing the step count from yesterday.  Restarting the device from the Settings menu did not help.  Restarting my phone (Moto G Power) did not help.  Removing the device from my account and trying to set up it again did not help -- the setup routine said "Found It!" and went no further.  What eventually did the trick was to do the 3 tap restart using the charge cable -- it appears that form of restart is different in some way from doing a restart on the device (the Charge 5 manual does not indicate that there is any difference, what-a-surprise).  Once I did the charge cable restart, the setup routine in the app ran quickly, correctly and completely "like nothing was ever a problem".  Before I did the charge cable restart, I did notice that attaching the charge cable did not result in the device accepting a charge, so it was stuck in some limbo state internally.  My Charge 5 is about 6 weeks old.

This post is just for the benefit of other Fitbit customers, I don't want to hear from anyone associated with Fitbit, my prior dealings with moderators and Fitbit support have only raised my blood pressure (they were no help whatsoever).

[JohnWogan]

Received my Charge 5 for my birthday in March 2022.  Worked perfectly until today.  This morning it did not reset the step counter to zero, so today it's continuing to count steps based on yesterday's zero start point.  I tried to sync the Charge 5 to the system.  It would not sync.  How can this be remedied?

[SunsetRunner]

Hello @JohnWogan  and @VMMage 

😃 I’m happy you both got your Charge 5 Fitbits up and running again (I saw you post success in another forum @JohnWogan)  I would agree with you @VMMage  that the button on the end of the Charging Cord is a bit tricky to see and easily overlooked. I thought I’d add an image so others could see it’s location and might be helpful.

 

[JohnWogan]

I was able to reset the step counter on May 7 by deleting my Charge 5 from the Fitbit app and then having the app find my disconnected Charge 5 and reentering it as a new device.  The step counter was reset to zero.   I'm waiting until tomorrow morning to see if my Charge 5 resets the step counter at zero on May 8.  The forum was very helpful in resolving the problem.   Surely I would never have known about the button the charger cable if it were not for the above from MegaBite!  I'll check in tomorrow, May 8, to report if the step counter resets to zero.  Fingers crossed.

[JohnWogan]

May 8, 2022.  Rebooting my Charge 5 worked.  The step counter reset itself at zero for May 8.  Charge 5 is working find now.  

[SunsetRunner]

😃 Woohoo @JohnWogan! That’s fantastic news! Happy Stepping!