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Charge 5 will not sync

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‎04-09-2022 01:22 - last edited on ‎04-14-2022 07:21 by Moderator Alum

‎04-09-2022 01:22 - last edited on ‎04-14-2022 07:21 by Moderator Alum

Been abroad. However on return and tried to sync it will not sync.  Clock is an hour ahead and my steps are accumlating since Thursday. I have to to reinstall and sync but nothing 

 

 


Moderator edit: subject updated for clarity

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‎04-14-2022 07:21 - last edited on ‎12-06-2024 09:31 by Fitbit Moderator

‎04-14-2022 07:21 - last edited on ‎12-06-2024 09:31 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Dianawalker. 

Thank you for sharing all these details about the problem you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they provided you with some instructions. Could you please confirm if you're still having the same problem? 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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‎04-14-2022 07:23

In response to DavideFitbit

‎04-14-2022 07:23

No it has been sorted.
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‎04-20-2022 10:20

In response to Dianawalker

‎04-20-2022 10:20

@Dianawalker That's great news! Thank you for sharing this update. 😁

Davide | Italian and English Community Moderator, Fitbit


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