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Charge 5 won't charge anymore

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‎02-06-2024 11:41 - last edited on ‎02-08-2024 05:19 by Fitbit Moderator

‎02-06-2024 11:41 - last edited on ‎02-08-2024 05:19 by Fitbit Moderator

Charge 5 stop charging after only 4 months  of use 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-07-2024 04:26

‎02-07-2024 04:26

Welcome to the Fitbit community, @Niyyah!

Sad to hear that you're having issues charging your Charge 5.
As a first attempt to hopefully get things fixed, please take a closer look here for options concerning troubleshooting:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎02-08-2024 05:22

In response to Talahthas

‎02-08-2024 05:22

Hi there, @Niyyah. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 has stopped charging after 4 months of use. We're here to help! 

In addition to the tips and recommendations provided by @Talahthas, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Maria | Community Moderator, Fitbit


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