Charge 5 won't charge anymore

[AndreBau]

My Fitbit Charge 5 won't charge. I've tried multiple different chargers from my family and different outlets. It just doesn't seem to register that a charger is there. This came after the most recent update.

I have tried restarting in various manners, clearing data, different outlets, and whole different charging cables.

The fitbit is not damaged and this came out of nowhere. Can anyone suggest anything?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AndreBau. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Charge 5 is still not charging despite all the steps you've tried so far. I understand where your concern is coming from. We're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!