Hi there, @Luckyboots @MarilynWM. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 devices are still not charging nor turning on. I understand where your concerns are coming from, I will do my best to help you with this!
Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.
Bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%. Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).
Additionally, please find below some tips to best charge Fitbit devices:
- Use only genuine Fitbit charging cables
- Use only UL-certified wall chargers
- Avoid USB battery packs
- Charge at room temperature
For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:
- A computer
- A Wall A/C to USB adapter, commonly found with smartphones
- A DC to USB adapter (vehicle power port)
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