05-15-2024
13:45
- last edited on
05-16-2024
04:00
by
MarreFitbit
05-15-2024
13:45
- last edited on
05-16-2024
04:00
by
MarreFitbit
When I go to put my charge 5 on charge it resets showing 0% it last a minute and then powers off and does that in a cycle
Moderator Edit: Clarified subject
05-16-2024 04:10
05-16-2024 04:10
Hi there, @EfanB. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand where your concern is coming from, I will do my best to help you with this!
Please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Charge 5 and charge are clean and free of any debris.
Also, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
05-16-2024 10:42
05-16-2024 10:42
Mine has just started doing the same thing. Tried all the stuff mentioned and it hasn’t helped.