Charge 5 won't charge or sync

[Jozzy1]

My charge 5 is not syncing and now will not charge at all, what do I do?

this is a replacement charge 5 so not even six months old. Very disappointing 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jozzy1. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. I understand how you must be feeling.

As a first approach, please restart your Charge 5 and then, attempt to sync. If it's still not syncing after the restart, please follow the tips and recommendations provided in this help article Why won't my Fitbit device sync? 

Once you manage to solve the syncing difficulties, let's troubleshoot the issue with the battery by attempting these suggestions. 

[R302]

I have exactly the same problem and also with a replacement charge 5. None of the troubleshooting below helped.

[Jozzy1]

I cant restart the device as it is not responding to the charger. I have disconnected the Bluetooth and reconnected. I have turned my phone off and on again.

I think its the charge 5, as it has rolled all of yesterdays steps into today!!!

Really disappointed with this, and the support received so far 😞

[Jozzy1]

Managed to do the restart on the device and have now lost all the data from yesterday and today!!!

[Deniseboba]

Mine is not working at all. I have tried all the suggested fixes and still not working.

Mine was 13 months old when it died. They know this is a software problem but they are doing NOTHING but offering a 35% discount off the Full Retail price. Which ends up being about $10 less than getting one from Walmart, Kohls or even their own website. This us my 4th Fitbit and I am furious with them. Shame on them as they know this is a real problem.

[Deniseboba]

Nothing worked. I have had a blank screen for 3 months.

[Lainey80]

If I was a conspiracy theorist I might say they are trying to force us to buy the new Charge 6 and I refuse to do so!