Charge 5 won’t charge

[JELIZ]

Have had my Charge 5 for approximately 4 months and now it won’t charge. How can I resolve this please. Thanks

[Talahthas]

@JELIZ Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working as expected. I'd suggest trying to solve this issue by restarting it. To do so follow these steps:

1.) Connect your device to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB Plug of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

4.) Let your device on the charger to see whether or not it is charging now.

If this doesn't work for you, I'd contact Fitbit support to get further assistance as your device is covered by their warranty:

Fitbit Support Contact 

[JELIZ]

No it didn’t work but contacted the support team who advised me to clean with rubbing alcohol. Unfortunately that didn’t work either. I am going to try my daughters charger today then get back to the support team with some more info. Thankyou anyway. 

[Talahthas]

@JELIZ You're welcome. Thanks for your feedback!

I'll keep my fingers crossed.