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Charge 5 won't charge

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‎11-11-2023 14:38

‎11-11-2023 14:38

My charge 5 won't charge. I've cleaned both the charging cable and the connector points on the tracker but no luck. Any other suggestions before I have to purchase another cable?

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‎11-12-2023 05:45 - edited ‎11-12-2023 05:47

‎11-12-2023 05:45 - edited ‎11-12-2023 05:47

Hi there, @suelaroche9, welcome to the Fitbit Community.

I really appreciate you telling us about the issue you've been having with your Charge 5 and providing the steps you've already attempted.

I'll advise trying a different USB port or a wall charger with UL certification as a next step. Alternatively, you could try restarting your Fitbit by following these instructions.

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