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Charge 5 won’t charge

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‎07-13-2024 11:14 - last edited on ‎07-13-2024 15:45 by Fitbit Moderator

‎07-13-2024 11:14 - last edited on ‎07-13-2024 15:45 by Fitbit Moderator

My Fitbit Charge battery wont charge. My charging doesn’t have a button on it like is mentioned in other posts. I cleaned the connector things and still can’t get it to charge. 

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎07-13-2024 15:42

‎07-13-2024 15:42

Hi @Sandicl. Welcome to the community forums. 

Thank you for taking the time to share the inquiry about your Charge 5. 

Please make sure to follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

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‎07-13-2024 16:04

‎07-13-2024 16:04

If it's totally discharged it may take 10 minutes or so before even the charge icon will show on the screen.

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