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Charge 5 won't charge

‎11-20-2025 13:03 - last edited on ‎11-20-2025 19:06 by Fitbit Moderator

‎11-20-2025 13:03 - last edited on ‎11-20-2025 19:06 by Fitbit Moderator

I wore my Charge 5 Fitbit on holiday and it hasn't worked since. I've tried to charge it but it won't come on.

 

Any ideas about how to fix this would be welcome?

 

Moderator edit: clarified subject.

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‎11-20-2025 19:06

‎11-20-2025 19:06

It's good to see you participating in the community for the first time @redribbon18.

Thank you for sharing with me the information about this difficulty that you are experiencing with Charge 5 and for trying to fix it on your own. 

Please, make sure to follow the steps listed in this help article:

Why isn't my Fitbit device's battery charging?

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