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Charge 5 won't charge

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‎10-17-2022 08:19 - last edited on ‎10-20-2022 03:51 by Fitbit Moderator

‎10-17-2022 08:19 - last edited on ‎10-20-2022 03:51 by Fitbit Moderator

Last charge cycle I did was acting funny saying charger not connected about 3/4 way through. Got it to charge completely. But now I need to charge again and it does not acknowledge being attached to the charger at all. Fit Bit is working and active (still have charge left) but won't recognize the charger. I changed the charger brick, verified the plug I am using is hot. The reset button on the USB-A side of the charger cord is not recognized either. What to do?

 

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-17-2022 10:31

‎10-17-2022 10:31

Hi, @tk5371! Take a look at the connector - are all of the pins still in place to make contact with the tracker? That seems to be the most common reason for chargers failing. Thanks for all the troubleshooting you already did!

MakMak | Community Council

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Best Answer

‎10-20-2022 03:52

In response to MakMak

‎10-20-2022 03:52

Hi there, @tk5371. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand where your concern is coming from. @MakMak Thanks for your help!

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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