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Charge 5 won't charge

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‎03-12-2023 10:33 - last edited on ‎03-12-2023 11:09 by Fitbit Moderator

‎03-12-2023 10:33 - last edited on ‎03-12-2023 11:09 by Fitbit Moderator

I have gotten this message that the charger may not be working correctly.  I have used several chargers to recharge, but now those aren’t working.

 

Moderator Edit: Clarified subject

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‎03-12-2023 11:11 - edited ‎08-27-2023 05:42

‎03-12-2023 11:11 - edited ‎08-27-2023 05:42

Hi there, @Ramey49. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before posting here. 

In addition to what you've tried, please follow all the tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-12-2023 11:11 - edited ‎08-27-2023 05:42

‎03-12-2023 11:11 - edited ‎08-27-2023 05:42

Hi there, @Ramey49. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before posting here. 

In addition to what you've tried, please follow all the tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-12-2023 11:15

In response to MarreFitbit

‎03-12-2023 11:15

see my response in https://community.fitbit.com/t5/Charge-5/Charge-5-won-t-turn-on/m-p/5341769#M35543

 

give it a shot (to force reset it).

hth

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‎03-28-2023 15:08

In response to MarreFitbit

‎03-28-2023 15:08

@MarreFitbit, I was able to get a charge the week prior and it seem to start working normally.  However, it is repeating the same issues.  I has tried charging on four (4) different charging cables.  At one point, it showed that it had a 99% charge and then was dead within hours.

 

I have tried resetting as instructed in another thread, but it has not resolved the issue.

 

I have cleaned contacts on both the Charge 5 and the cables.

 

I was involved in a beta test group last fall, would that have anything to do with the issues?  My phone dashboard shows that I am using firmware version 57.20001.188.58

 

Thanks for any assistance.

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