Charge 5 won't turn on

[JoshBuckley08]

I've tried many solutions. 

Pressing the cord's button 3 times with 1 second intervals between. I repeated this step 5 times.

I've tried changing the clock face, even got the progress bar to show up for a couple of seconds on the screen when I did that but quickly went back to a black screen. 

The device does not have Water Lock on. 

I can see it's battery in my mobile app as I have it charging it displays 69% charged. And before that it showed 15% charged. It keeps going up then displays a lower number and then back up again. 

I don't even believe this device is a year old at this point. 

Any further suggestions are appreciated

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @JoshBuckley08. 

I appreciate the information provided about this issue with your Charge 5 and for confirming that you already tried a few troubleshooting steps shared in the forums. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

Have a good day. 

[JoshBuckley08]

Thank you impatiently waiting. 

[DavideFitbit]

@JoshBuckley08 No problem!

[immunetoboredom]

I am having the same problem. The three-press solution brings the watch screen on long enough to show me that it has battery power of 1%. It has been like this for around 48 hours.

[Tinainfinitewr]

Having same like problems, was fully charged yesterday morning and just stopped dead midafternoon.  It won't charge, reset or sync. My Charge 5 is 3 months old.  Very frustrating.   I've owned several Fitbit products in the past 10 years and now considering switching to another tracker brand.

[immunetoboredom]

The latest 'solution'. Replace my 14 month old fitbit with a new one at 35% off. Why would I buy another version of a defective product?

[Miranda_j_3023]

My charge 5 is also in the same boat. I made purchase 10/22 and still have receipt. What is the warranty info? 

[RiekoC]

@Miranda_j_3023 If you're in the USA, you have a 1 year warranty on your Charge 5. I recommend that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures return your device to normal operation and that it's under warranty, they should send you an offer to replace your tracker/pebble or a discount on a different device. Note: the discount is on the full price even if it's on sale in the Fitbit store. 

This is what I had to do when the screen on my Charge 5 became non-responsive shortly after I updated the firmware. I received the offer on the same day as my contact with Fitbit support. So far, my replacement is working fine, even after updating the firmware. 

[Tinainfinitewr]

Thank you for your input.

Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone
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[Nellie201]

Same issues. Fitbit is five months old. Won’t hold battery charge, I don’t get an alert battery needs charging, screen blank, won’t reset. This is my third charge 5 since 1/2022. Thinking of changing trackers. 

[DavideFitbit]

Hi everyone, thanks for taking the time to share all your feedback and comments about this 

In case you're new to this thread, please try these steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure.
2. Please follow these steps in case you're having trouble to charge your device. 
3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

In this case, if you already tried all the steps mentioned earlier and you continue to experience the same problem with the battery, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

[Kris227]

"Pressing the cord's button 3 times with 1 second intervals between. I repeated this step 5 times."

Press and hold for 1.5 sec, release for 1.5 sec, Repeat 3 times.

Else, assume button faulty: put charger on pebble. remove pebble for 1.5 sec, put back on for 1.5 sec, Repeat 3 times.

if charger not charging pebble, get a new charger.

hth

[DavideFitbit]

@Kris227 Thanks for sharing this steps! I'm sure they will be useful for other users as well.