Charge 5 won't charge

[Mom-Mare]

My Charge 5 will not charge.  It won’t re-set.  It’s not picking up my steps or sleep correctly.  Very frustrating since I’m out of town.

Previous Customer Service attempts were unsatisfactory.  The life of a Charge 5 is too short!

Moderator Edit: Clarified subject

[DramaQueenDiva]

Are the pins and ports on both the charger and the device clean?  They need a clean connection in order to get a good, strong charge.

[Mom-Mare]

Yes, pins & ports on both had clean connections.  I now have my 3rd CHARGE 5.  I just wish they lasted longer than 1 year.🙃

[ManuFitbit]

Welcome to the community forums @Mom-Mare 

I appreciate that you share the details about this inconvenience with your Charge 5.

Please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

[FBCharge5TX]

I have only had my Charge 5 maybe a year,, since Memorial day it will Not hold a charge. It will last at most 2-3 hours before I have to plug it in. Before Memorial day the battery lasted 7 days. This is unacceptable. And Fitbit needs to take responsibility.

[ktruman28]

This is a KNOWN issue. So many users are experiencing this. I would like to have a solution that doesnt involve a copy and paste response that you know will not resolve this issue. This is not just one users device. It is affecting thousands of Charge 5 users. Let's get to a real solution and stop placating with canned responses.  

[BrewerJoe]

FYI - I contacted Fitbit support via chat about this and was offered a free replacement Charge 5 or a discount on a different device.

[ManuFitbit]

@FBCharge5TX. Welcome to the forums Thanks for letting us know about the inconvenience with your tracker. Please, let me know if you have followed the steps listed in the articles suggested above.

@ktruman28. Thanks for getting back in the forums. I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

@BrewerJoe I'm glad to see you participating in the community and to know that Support helped you in this inquiry. 

[Ronaldus]

Bought on 5/12/23. Less then a month. Today blank screen. Did the restart with no response many times. Will not charge! 

[logeo21]

This is happening to mine as well. I got mine in December last year- just 6 months old! Won’t even charge past 2 %.