help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-18-2023 19:16 - last edited on ‎05-19-2023 04:44 by Fitbit Moderator

‎05-18-2023 19:16 - last edited on ‎05-19-2023 04:44 by Fitbit Moderator

My fitbit charge 5 won't charge. Even after resetting charge cord

 

Update: 2nd time it's happened since I got it in February.  Getting really irritated. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-19-2023 03:57

‎05-19-2023 03:57

Hi, @Takeyourpick , please see this help article for troubleshooting a battery that won’t charge.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎05-19-2023 10:15 - last edited on ‎10-15-2024 09:54 by Fitbit Moderator

In response to Julia_G

‎05-19-2023 10:15 - last edited on ‎10-15-2024 09:54 by Fitbit Moderator

Hi @Takeyourpick. It's good to see you back in the community.

I'm sorry to read that it is the second time that you are experiencing the same issue with your device. 

As @Julia_G mentioned before, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here: 

  1. Swipe down from the clock screen to find the Settings app 
     
  2. Open the Settings app > Restart Device > Restart. 
     
     
    If your device is unresponsive:
  3. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  4. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
  5. Wait 10 seconds or until the Fitbit logo appears.

Note: If the device doesn’t restart, wait 15 seconds to try again.

Best Answer
0 Votes