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Charge 5 won't charge

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‎06-19-2023 13:46 - last edited on ‎06-20-2023 04:54 by Fitbit Moderator

‎06-19-2023 13:46 - last edited on ‎06-20-2023 04:54 by Fitbit Moderator

My charger 5 will not charge 

 

Moderator Edit: Clarified subject

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‎06-20-2023 03:47

‎06-20-2023 03:47

Hi, @namrie71 welcome to the community, you may find this article of interest Why isn't my Fitbit device's battery charging?  It will be helpful if you can provide more information. How long have you had your "Charge 5"? Have you been able to sync your "Charge 5"? (Go to the Fitbit app on your phone & slide your finger down the "Today" screen & release, this should provoke syncing so you can observe the battery SOC next to the battery icon in the top right corner) If your "Charge 5" is still paired to your phone (& syncing) try changing the clock face in the app. From the "Today" screen in the app>touch your icon in the top left corner>Charge 5 tile>Gallery>clocks tab> select another clock face & install.

Please post here again with more info and let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎06-20-2023 04:57

In response to Gr4ndp4

‎06-20-2023 04:57

Hi there, @namrie71. Welcome to the Fitbit Community Forums. Thanks for the steps you've provided and your advice @Gr4ndp4!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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