help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2023 06:22 - last edited on ‎08-14-2023 06:46 by Fitbit Moderator

‎08-14-2023 06:22 - last edited on ‎08-14-2023 06:46 by Fitbit Moderator

Fitbit does not charge unless the USB end is pushed in one direction and hold on in that position. How do I get the charger replaced/purchase a new one? and what is the warranty period - I bought it Dec 22 from COSTCO. Trying to avoid returning it if the problem can be resolved without that.

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎08-14-2023 06:47

‎08-14-2023 06:47

Hi there, @PatelFit. Welcome to the Fitbit Community Forum. Thanks for the details provided in your post about the issue with your Charge 5.

To identify whether the charging cable is defective, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-15-2023 05:35

In response to MarreFitbit

‎08-15-2023 05:35

I did look at that thread before reporting the issue. I looked at it again too. but none of those reasons apply to my case. Starting today morning, it's not charging at all, and money is on defective cable which was giving trouble for last few months. Seems like it might not get resolved through chat, I might just return it while I can and COSTCO accepts it.

Best Answer
0 Votes