Charge 5 won't charge

[Lindarhc]

I have only had my charge 5 a week and it has stopped working I’ve left it charging all night and I still get messages saying it needs charging.    What has gone wrong with it 

Moderator Edit: Clarified subject

[RiekoC · Accepted solution]

Hello @Lindarhc 

Were you able to successfully charge it when you first got it?  This page has the recommended troubleshooting steps to try: Why isn't my Fitbit battery charging? 

If none of those troubleshooting steps are successful in getting your Charge 5 charged, you might want to return the device or get a replacement from the store since you got it only a week ago. 

[Lindarhc]

Have tried everything it worked for first week but last night stopped
working charged all night on my phone it says charged. But just got a
message that it needs charging

[RiekoC]

Hello @Lindarhc 

It sounds like you might have a defective device. You might want to follow up on returning it and getting a replacement. 

[Lindarhc]

Thanks that’s what I’m going to do.