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Charge 5 won't charge

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‎09-17-2023 09:31 - last edited on ‎09-18-2023 11:49 by Fitbit Moderator

‎09-17-2023 09:31 - last edited on ‎09-18-2023 11:49 by Fitbit Moderator

My charge5 bought in Nov 2022 has gone dead before one year in use. It was losing charge off late.not getting charged after connecting to charger.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-17-2023 12:58

‎09-17-2023 12:58

Hello @Kichu 

This page has the recommended troubleshooting steps to try: Why isn't my Fitbit device battery charging? 

If you don't have success after following the troubleshooting steps, you should contact Fitbit support especially since your device is less than a year old. 

Rieko | N California USA MBG PE

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‎09-21-2023 01:51

In response to RiekoC

‎09-21-2023 01:51

I did all the trouble shooting recommended by the group. Got in touch with customer care. Followed there instructions. Nothing worked.

my Charge5 is asleep.RIP my friend.

gone too soon all I can say.

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‎09-21-2023 06:39

In response to Kichu

‎09-21-2023 06:39

Hi, it's good to see you visiting the community forums for the first time, @Kichu.  

Thanks for all the details provided about this inconvenience with the Charge 5 and for confirming that you already tried the steps shared in the forums and the ones provided by Support. 

I've gone ahead and sent your information to the Customer Support team again for further assistance, so you should be getting a reply soon.  Please keep an eye on your inbox. 

Davide | Italian and English Community Moderator, Fitbit


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