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Charge 5 won't charge

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‎10-21-2023 15:45 - last edited on ‎10-22-2023 04:51 by Fitbit Moderator

‎10-21-2023 15:45 - last edited on ‎10-22-2023 04:51 by Fitbit Moderator

My charge 5 will not charge. It never charged great from the beginning. The magnetic charger never worked properly 

Moderator Edit: Clarified subject

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‎10-22-2023 04:52

‎10-22-2023 04:52

Hi there, @ddgee24. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

We hope your issue gets solved soon. 

Maria | Community Moderator, Fitbit


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‎10-22-2023 09:47

In response to MarreFitbit

‎10-22-2023 09:47

I never had charging problems until this week. I updated my account to use my GMAIL account and now my Charge 5 is worthless. Wont hold a charge. Support offers me 50% off on a new one but NOT a Charge 6. I do not want another 5 that doesnt work. VERY VERY frustrating. I will have to buy another brand I guess? I loved my Charge 5. Wish someone could figure out how to get it working again 😞

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