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Charge 5 won’t charge.

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‎08-10-2024 13:11 - last edited on ‎08-10-2024 15:07 by Fitbit Moderator

‎08-10-2024 13:11 - last edited on ‎08-10-2024 15:07 by Fitbit Moderator

My charge 5 (that I purchased in June 2023) wont charge.  I have cleaned the contacts and pressed the reset button on the charger numerous times. I did manage to get it to charge to about 55% this morning but it lost all of its charge within about 30 mins and I have been unable to charge it since. Any ideas as to what this could be?

 

Moderator edit: clarified subject.

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‎08-10-2024 15:01

‎08-10-2024 15:01

Welcome to the community forums @ClaireB12345.

Thank you for sharing the details regarding this situation with Charge 5. Sorry to know the difficulty.

Please, make sure to follow the steps listed in this help article: Can I extend my Fitbit device's battery life?

I'd recommend you confirm that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

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