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Charge 5 won't charge

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‎02-12-2026 04:25 - last edited on ‎02-12-2026 05:35 by Fitbit Moderator

‎02-12-2026 04:25 - last edited on ‎02-12-2026 05:35 by Fitbit Moderator

Hi - my Charge 5 stopped working while I was away last weekend (I dont think it ran out of charge as I'm fairly certain there was charge in it). Since returning home I have tried to charge using two different chargers but to no avail.

When I connect the unit to the charger I get a slight haptic response (three buzzes) but nothing else.

I have also tried the 3 button press method (three times) to no avail.

I have cleaned the connectors on the back of the watch and also on both chargers. Can you help please?

Moderator Edit: Clarified subject

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‎02-12-2026 06:17 - edited ‎02-12-2026 06:17

‎02-12-2026 06:17 - edited ‎02-12-2026 06:17

Hi there, @deem1234. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 has stopped working. I understand your concern, we are here to help you!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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