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Charge 5 won't connect with Fitbit app

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‎12-20-2022 11:09 - last edited on ‎02-15-2023 12:00 by Fitbit Moderator

‎12-20-2022 11:09 - last edited on ‎02-15-2023 12:00 by Fitbit Moderator

I have been trying all day to update my Fitbit charge five to the new version. But it hasn’t synced since 2:02 AM on Monday and I didn’t start trying until today, Tuesday. I have Google things I have looked at YouTube I have tried to search this form nothing. I’ve tried everything and I am sick to death of it. I don’t have time for this **ahem**. It tells me that it found my charge five but then it says something went wrong.   I have no idea what is going on and I need some advice. You can’t contact Fitbit directly that I know of does anybody have any advice. I have tried everything that Fitbit has set on their app that I have found on the Internet everything.

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Moderator Edit: Clarified subject

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