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Charge 5 won’t find iPhone

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‎09-01-2022 11:55

‎09-01-2022 11:55

I have all updated software but when I select find phone on charge 5 it says it can not find it. I have all notifications, blue tooth, etc turned on & Fitbit app refresh toggled on in iPhone 13 general settings. Through experimentation, the only time it works is when I have Fitbit app actually OPEN on my iPhone in my hand… which obviously defeats the intended purpose.

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‎09-01-2022 13:54

‎09-01-2022 13:54

@Rosieposie4321   The app description (go to the app details in your Gallery) says that your Fitbit mobile app must be open or running in the background.  Are you closing your app between reviewing your data or are you leaving it running in the background?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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