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Charge 5 won't hold a charge

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‎06-28-2023 10:34

‎06-28-2023 10:34

My son's charge 5 was bought at christmas new on amazon and was working fine until 2 days ago. I've charged it for 24 hours and it went to 75% after 10 minutes and died after an hour. I've reset it twice using the charging cable and it makes no difference 

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‎06-28-2023 11:48

‎06-28-2023 11:48

I had same problem. Bought in October 2022 on Amazon. Called Fitbit support. What a nightmare. Keep being told they will get back to me and they don’t. I’ve made 4 phone calls and been on the phone with them for nearly 100 minutes and still no resolution even though the first rep agreed that I was due a replacement. Terrible customer service. The reps refuse to transfer me to a supervisor 

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