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Charge 5 won't hold a charge

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‎07-09-2023 13:01 - last edited on ‎07-10-2023 06:40 by Fitbit Moderator

‎07-09-2023 13:01 - last edited on ‎07-10-2023 06:40 by Fitbit Moderator

My charge five was purchased on 27 December 2022. On or about 30 June 2022 a full charge dissipated in less than a day, a first. I tried to get it to take a charge several times over the next couple days, it would not take one. After sitting on the shelf for another couple days, I decided to contact Fitbit about it, but decided to try to charge one last time. This was 2 days ago. Though it has charged the last two, days it was practically dead by bedtime. The overnight charge from last night declined from 100% to 21% in less than three hours. What gives?

Moderator Edit: Clarified subject

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‎07-10-2023 06:42

‎07-10-2023 06:42

Hi there, @Crummyrummy. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

Maria | Community Moderator, Fitbit


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