Charge 5 won't hold a charge

[MichaelaP74]

I bought a fitbit charge 5 about 1 year ago and its been working fine since. However recently it hasn't been holding its charge and running out of battery in less then a day. I haven't changed any settings that would effect battery life. I've restarted it and factory reset it but still no luck.

Moderator Edit: Clarified subject

[Milliedilly]

Im the same, past 2 days. Have tried reset.  Not helped

[Macho]

Mine started doing this one week ago.  first I noticed it was dead it didn't last a day, the unit would not charge and the firmware was jammed making it unable to start I resolved these issues with a bunch or resets and patience.  After that I noticed the battery seems to die about 20 hours after a full charge,

It's not an old unit but something changed on this and it's no longer usable.

[Jenmc73]

Just come here to see if anyone else is having that problem. I’m charging mine twice a day. It’s driving me crazy. I’ve tried all kinds but it’s not fixing it 😢

[oweniverson]

Same - today and yesterday, my Charge 5 goes from fully charged in the morning and is dead by the time I track my bike ride into work (about 40 minutes). Was fine last week.

[Cazzzzy]

Mine’s exactly the same - won’t hold the charge at all now. Charged to 100% at 10am and down to 79% by 1pm and I haven’t even left my desk!! And it’s only 2-yrs old. 
A few months ago it held a charge for 7-10 days. I never use GPS, notifications, link to my phone as these were battery drainers when I first bought it!!
And now the App on the iPhone is unreliable recording pace when I walk or run. Whole product is virtually unusable and I used to love my Fitbit. Will not buy another now unless Fitbit can convince me otherwise ???

[RiekoC]

When my Charge 5 started having rapid battery drain, I restarted and recharged my device multiple times over several days. As soon as I noticed the battery% had a big drop, I restarted and put my Fitbit on the charger, often doing this multiple times in a day. This process eventually got my Charge 5 "unstuck" and the battery life went back to lasting 6-7 days. Although there's no guarantee that this will work, it might be worth a try.

[menns]

Same here.  I have tried the USB charger reset and the device restart.  Battery drains quickly and device no longer records any data - steps, distance, activity.  I have cleared the user data (based on advice for not counting steps) and now the device simply cycles looking for something.  I can no longer sync.  The device does not go into a mode where it can be paired to Bluetooth.

[Jn7075]

Same thing happened to me about a week ago.  Went from 7-10 days to not making it a full day without needing a charge.   Extremely frustrating.

[AC1987]

Mines been the same for the last week. It won't hold charge for the usual 5-7 days it would do. Now it wont last 18 hours without battery drainage. I had only bought it in May last year. I have currently gone back to one that isn't Fitbit and it still works as good as the day I decided to leave that one and return to the Fitbit world as I ordered the charge 5. I can honestly say that I will not be returning for a third time unless fitbit resolve this issue very soon. Fitbit charge 5 charged this morning at the same time as my Huawei Band 4 Pro, fitbit battery life after sitting in my bag all day is currently 53%. Huawei Band 4 Pro battery life after being on my wrist all day and in use is currently 93%. Clearly a winner here and its not Fitbit 

[Jenmc73]

I rang Amazon where I got it from & they put me through to Fitbit. They
told me to press the button on the Fitbit charger 3x. It worked but not for
long. Fitbit replaced mine in the end.