Charge 5 won't hold a charge

[Gemmau11]

Hi my Fitbit charge 5 won’t hold any charge . It currently vibrates and flashes red every time I try to charge it and screen is black . I have tried resetting it with the button on the charger and still nothing 


Moderator Edit: Clarified subject

[sgrim]

Same here. Went through all the steps as prescribed by the help desk. It will only hold a charge for a few hours.  Even though the watch is only 1 year, 8 months old I was told, "sorry, it's out of warranty." I'm not interested in buying a new one every 2 years, so this was my 5th and last Fitbit product. 

[MarreFitbit]

Hi there, @Gemmau11. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the steps you've tried. I'm sorry to hear that the battery of your Charge 5 is draining quickly. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend making sure that your phone's software version is updated. For more information, refer to Check & update your Android version or Update your iPhone or iPad

If you haven't done so yet, please try all tips and recommendations provided here Can I extend my Fitbit device's battery life?

@sgrim It's nice to see you around the Fitbit Community Forums. I appreciate you took the time to troubleshoot the issue with your Charge 5 before reaching out. 

As you've mentioned, I saw you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit device and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

[Gemmau11]

I have not had any support from the support team it just kept taking me to trouble shooting pages then the forum . I have tried everything and it’s still not working